Who we are
Ruisense (“Ruisense,” “we,” “us,” or “our”) is the brand operated by Yiwu Ruisen Packaging Co., Ltd. (义乌市芮笙包装有限公司). We operate the website https://ruisensegifts.com (the “Site”).
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our Site, submit an inquiry, or communicate with us regarding our custom gift boxes and packaging products.
By accessing or using our Site, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
This information may include:
- Full name
- Company name
- Email address
- WhatsApp number or telephone number
- Country or region
- Product requirements
- Estimated order quantity
- Box dimensions or preferred size
- Material, printing, finishing, and customization requirements
- Target price, delivery requirements, or other information included in your message
- Any other information you voluntarily provide to us
We may also automatically collect certain technical and usage information when you visit our Site, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website usage information
We do not intentionally collect sensitive personal information such as credit card numbers, bank account information, passport information, or government-issued identification through our website contact form.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to your inquiries and quotation requests
- To provide product information, catalogs, samples information, pricing, and production lead times
- To communicate with you regarding custom packaging projects
- To communicate with you by email, telephone, or WhatsApp when appropriate
- To understand your packaging requirements and prepare customized quotations
- To process and manage business inquiries and potential customer relationships
- To prevent spam, fraud, abuse, and unauthorized use of our Site
- To maintain, operate, and improve our website
- To analyze website traffic and improve our product presentation and user experience
- To comply with applicable laws, regulations, legal requests, or court orders
We do not sell or rent your personal information.
We do not intentionally share your personal information with third parties for their own direct marketing purposes.
We may disclose personal information to service providers that help us operate our website, business communications, analytics, hosting, security, or other necessary business functions, subject to appropriate contractual or legal safeguards.
3. Legal Bases for Processing Personal Information
Where applicable under laws such as the EU General Data Protection Regulation (GDPR) or the UK GDPR, we may process personal information based on one or more of the following legal grounds:
- Consent: where you have provided consent to a particular use of your information
- Contractual necessity: where processing is necessary to respond to your inquiry or take steps at your request before entering into a business relationship
- Legitimate interests: where processing is reasonably necessary for operating, securing, and improving our business and website, provided that such interests do not override your applicable rights
- Legal obligations: where processing is necessary to comply with applicable laws or legal requirements
You may withdraw consent where processing is based on consent.
4. Cookies and Similar Technologies
Our Site may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the user experience.
Cookies may include:
- Essential cookies required for website functionality
- Analytics or performance cookies
- Security and anti-spam cookies
- Other cookies provided by third-party services used on our Site
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our Site.
If we introduce additional advertising or tracking technologies in the future, we may update this Privacy Policy and, where required by applicable law, provide appropriate notice or obtain consent.
5. Third-Party Services
We may use third-party service providers to support our website and business operations. These services may include:
- Website hosting and infrastructure services
- Business email services
- Website analytics services
- Security and anti-spam services
- Communication or messaging services
- Other technical service providers necessary to operate our website
These third-party providers may process certain information on our behalf or collect information according to their own privacy policies.
We encourage you to review the privacy policies of relevant third-party services when appropriate.
6. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Your inquiry information may be stored through our website hosting infrastructure, business email systems, internal business systems, or other service providers used to operate our business.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to your inquiries
- Maintain business communications and records
- Provide requested services or information
- Meet legal, accounting, tax, or regulatory requirements
- Resolve disputes or enforce our agreements
- Prevent fraud or abuse
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
If you would like us to delete information that we hold about you, you may contact us at:
8. International Data Transfers
Because we operate internationally and may work with customers and service providers located in different countries, your personal information may be processed or stored outside your country of residence.
Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection laws and appropriate safeguards.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
EU / EEA / UK
If you are located in the European Economic Area, the European Union, or the United Kingdom, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Request portability of your personal information where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise these rights, please contact:
We may need to verify your identity before processing certain requests.
United States and Other Jurisdictions
Privacy rights vary depending on the state or country where you reside.
If applicable law provides you with additional rights regarding access, correction, deletion, restriction, or other forms of control over your personal information, you may contact us using the information provided below.
We will review and respond to valid requests in accordance with applicable law.
10. Children’s Privacy
Our Site is intended primarily for businesses and professional customers.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at sales@ruisensegifts.com, and we will take reasonable steps to address the situation.
11. Do Not Sell or Rent Personal Information
We do not sell or rent personal information to third parties.
We also do not intentionally disclose personal information to third parties for their independent direct marketing purposes.
If our data practices change in the future, we will update this Privacy Policy and provide any notices required by applicable law.
12. Links to Other Websites
Our Site may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the Site after an updated Privacy Policy is posted means that you acknowledge the revised policy.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your personal information is handled, please contact us:
Ruisense | Custom Luxury Packaging
Legal Company Name: Yiwu Ruisen Packaging Co., Ltd.
Chinese Name: 义乌市芮笙包装有限公司
Website: https://ruisensegifts.com
Email: sales@ruisensegifts.com
Location: Yiwu, Zhejiang, China
We will make reasonable efforts to respond to privacy-related inquiries within the timeframe required by applicable law.